Outlook attachments opening in Read Only mode

Q: Why do documents that have been routed by Office Routing Plus open from Microsoft Outlook as read only?

A: This is actually a feature of Microsoft Outlook and has nothing to do with ORP. In Microsoft Outlook 2007 and earlier any file attachments from Microsoft Outlook will open in read only mode if you open the attachment from the reading pane (aka the preview pane). The solution on these versions of Outlook is to double click to open the email message first and then open the file attachment. In Microsoft Outlook 2010 all attachments seem to open in read only mode by design. For the 2010 issue, see the article here for a description of the problem and some work-arounds.

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